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FAQ’s 2017-09-15T15:37:27+00:00

FAQ’s

The Questions

Q) Does Arrow offer anything other than same day delivery service?
Q) Much, much more? Like what?
Q) Warehousing, medical logistics, new company logo and marketing material??? Is Phyllis Apelbaum still the President?
Q) So, who says Arrow is really that good?
Q) Did Arrow’s Founder Phyllis Apelbaum really find Leo Burnett’s briefcase outside of the Prudential building back in the 70’s?
Q) Is Arrow a certified Woman Business Enterprise, and if so, why should I care?
Q) How late are you open?
Q) What information do I need to provide to place an order?
Q) Can I place my orders on line?
Q) Is Senior Field Operations Manager, Austin Nelson really as good looking as everyone says???

The Answers

Q) Does Arrow offer anything other than same day delivery service?

A) Enthusiastically, YES! Arrow is Chicagoland’s premier provider of package interception stations (messenger centers); currently servicing over 20 million square feet of class A corporate real estate. Arrow also provides dock management, mailroom outsourcing, visitor desk staffing and much, much more!

Q) Much, much more? Like what?

A) I’m glad you asked. Did you know that Arrow is a full-service logistics company including warehousing, logistics and transportation? We have over 500,000 square feet of temperature controlled warehouse space conveniently located by O’Hare. Arrow can store your merchandise for a temporary period or over a long-term basis and of course our warehouse facilities are equipped with 24-hour video surveillance. Not too shabby.

Q) Warehousing, medical logistics, new company logo and marketing material??? Is Phyllis Apelbaum still the President?

A) Yup, and just try and tell her differently! Phyllis continues to lead Arrow into new markets and expand our service offerings. The same woman who proudly founded Arrow over four decades ago is the President today!

Q) So, who says Arrow is really that good?

A) You mean besides us? Founded in 1974, Arrow has over 40 years of same day delivery experience making us the premier provider of courier service in the Chicagoland area. That’s why municipalities and institutions like the City of Chicago, Northwestern University and the University of Chicago Medical Centers have chosen us as their preferred vendor.

Q) Did Arrow’s Founder Phyllis Apelbaum really find Leo Burnett’s briefcase outside of the Prudential building back in the 70’s?

A) She certainly did! After returning it, she couldn’t help but ask “Have you ever considered who to use for your same day delivery needs?” Leo Burnett became one of Arrow’s very first customers and continues to be so today. You can read the whole story in Mr. Burnett’s book “Leo Says.”

Q) Is Arrow a certified Woman Business Enterprise, and if so, why should I care?

A) Arrow IS a Woman Business Enterprise that’s certified by the City of Chicago and recognized by Cook County. It’s important because every dollar you spend with Arrow counts toward your organization’s commitment to vendor diversity.

Q) How late are you open?

A) Arrow is open 24 hours a day, 365 days a year to serve YOU!

Q) What information do I need to provide to place an order?

A) Pick-up and delivery addresses, contact names, phone numbers, quantity of items to be shipped, approximate weight and how soon you need it delivered.

Q) Can I place my orders on line?

A) You certainly can. Sign up for on line order entry by scrolling down to the bottom left hand corner of our home page. Once your user name and password are set up, you’ll be able to place orders, run cost summary and delivery analysis reports, create a custom address book and more.

Q) Is Senior Field Operations Manager, Austin Nelson really as good looking as everyone says???

A) Why yes. Yes he is.