About 2017-11-30T10:08:27-06:00

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Service Area

Northern Illinois, Southern Wisconsin, NW Indiana, with special attention to O’Hare, Midway and downtown Chicago. Our core competency is the City of Chicago and its 300 suburbs.

Our Heritage

In 1974, founder and President Phyllis Apelbaum created a true service organization focused on two central philosophies:

  1. Recruit hard working, friendly couriers; compensate them fairly and treat them as your greatest asset.
  2. Give clients delivery value and do whatever it takes to meet and exceed their expectations, day in, day out.

Today thousands of clients, from two person offices to Fortune 500 firms, count on Arrow to provide cost effective solutions with prompt, reliable services and courteous, professional staff.

Arrow has developed industry-specific support services for all types of specialized delivery and logistical needs. Our 175+ couriers are ready to serve and represent your organization in a prompt and professional manner. Arrow’s facilities management team supplies building services staffing for messenger or package intercept, mail room, dock management, reception, concierge, and document management and business office services. Arrow is the recognized leader in Chicago for outsourced building staffing services.

Certified W.B.E.

Arrow is a certified Women’s Business Enterprise (WBE). Every dollar you spend with Arrow will count toward your organization’s commitment to vendor diversity.


  • Arrow has an advanced technology platform built to serve the last mile delivery market with a range of tools to manage and maximize the delivery process. Major features include: Real time package/tote barcode scanning, Return Merchandise Authorization tracking, and signature Proof of Delivery/Pickup capture
  • Our secure, password-protected system assists you with pricing, allows you to store addresses and reference data, provides easy to use, real-time tracking and Proof-of-Delivery confirmation e-mails. It’s all about you, our valued customer.
  • On-line Access Features:
    • Tracking screen for a real-time view of all current orders
    • Tracking notifications for confirmation of orders received, picked up and proof-of-delivery
    • Unlimited user access
    • Administrative rights to update user information
    • Add, edit and delete address points for faster ordering
    • Store user account information in a convenient profile section
  • Reporting Functions
    • Order Detail Reports – The Delivery Analysis and Cost Summary Reports provides a detailed list of all your critical deliveries in the selected date range, complete with parcel pick-up, delivery, and completion information.
    • On Line Order Report – Track orders, view signatures, and generate reports
    • Courier Reporting Services – You can generate reports containing order information for a single or a range of days that can be printed, exported or easily viewed on screen.

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